<aside> 💡 Welcome to The Ginger Lab Help Desk! 👋

We’re here to make your photo editing process smooth and hassle-free. If you have any questions or need assistance, explore our FAQs or reach out to us directly. Let’s create beautiful photos together!

</aside>

✨ Getting Started

How does it work?
How do I get started?
Do you offer a free trial?
Do you offer discounts?
What if I don’t like my first order?
How many editors will I be working with?
What presets do you have available?
Can you use my presets?
Will you match my style?
What exactly do you edit for each image?
I don’t shoot film. Can I still work with you?
Can you edit my film scans?
Do you edit anything other than weddings?
What software do you use?
Do you use AI or gradient masks in your editing process?
Do you offer culling?
Do you work with clients outside the U.S.?
Do you work with high-volume studios?
What is the best way to give feedback?

📦 Sending Files

How do I upload my images?
What’s the minimum number of images per order?
How can I send my custom presets?
Can I send JPGs instead of RAW files in the catalog?
Can I send RAW files instead of a Lightroom catalog?
Can I send a ****catalog with pre-edited images?
How do I know you have received my images?

⏳ Turnaround Times

What is your turnaround time for culling-only orders?
What is your standard turnaround time?
What's the ETA for my order?
Are smaller orders turned around faster?
How long will you store my images?

💳 Pricing & Payments

How does pricing work?
How does pricing for culling work?
How does pricing for cropping work?
How does pricing for masking work?
How do I pay?
Can I rush my order?
What is your refund policy?

🧑🏼‍🔧 Troubleshooting

My upload keeps freezing…
I didn't receive my invoice…
There's a mistake in my invoice…
The photos in the catalog are grayed out…
When I export my images, they’re low-resolution…
I can't download my order…
I don’t like the results…