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💡 Welcome to The Ginger Lab Help Desk! 👋
We’re here to make your photo editing process smooth and hassle-free. If you have any questions or need assistance, explore our FAQs or reach out to us directly. Let’s create beautiful photos together!
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✨ Getting Started
- How does it work?
- How do I get started?
- Do you offer a free trial?
- Do you offer discounts?
- What if I don’t like my first order?
- How many editors will I be working with?
- What presets do you have available?
- Can you use my presets?
- Will you match my style?
- What exactly do you edit for each image?
- I don’t shoot film. Can I still work with you?
- Can you edit my film scans?
- Do you edit anything other than weddings?
- What software do you use?
- Do you use AI or gradient masks in your editing process?
- Do you offer culling?
- Do you work with clients outside the U.S.?
- Do you work with high-volume studios?
- What is the best way to give feedback?
📦 Sending Files
- How do I upload my images?
- What’s the minimum number of images per order?
- How can I send my custom presets?
- Can I send JPGs instead of RAW files in the catalog?
- Can I send RAW files instead of a Lightroom catalog?
- Can I send a ****catalog with pre-edited images?
- How do I know you have received my images?
⏳ Turnaround Times
- What is your turnaround time for culling-only orders?
- What is your standard turnaround time?
- What's the ETA for my order?
- Are smaller orders turned around faster?
- How long will you store my images?
💳 Pricing & Payments
- How does pricing work?
- How does pricing for culling work?
- How does pricing for cropping work?
- How does pricing for masking work?
- How do I pay?
- Can I rush my order?
- What is your refund policy?
🧑🏼🔧 Troubleshooting
- My upload keeps freezing…
- I didn't receive my invoice…
- There's a mistake in my invoice…
- The photos in the catalog are grayed out…
- When I export my images, they’re low-resolution…
- I can't download my order…
- I don’t like the results…